Privacy policy

At POSSIBILITY AGENCY, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect

We may collect the following information when you interact with our website or services:

  • Name, email address, phone number

  • Project details and requirements

  • Payment and billing information (processed securely via third-party providers)

2. How We Use Your Information

We use your information to:

  • Communicate with you about your project

  • Deliver our services effectively

  • Process payments

  • Improve our services and user experience

3. Data Protection

We implement appropriate security measures to protect your data. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

4. Third-Party Services

We may use third-party platforms (e.g., payment processors, email tools) to deliver our services. These providers handle your data according to their own privacy policies.

05 Data retention

We retain your personal information only as long as necessary to provide services or comply with legal obligations.

5. Your Rights

You may request to access, update, or delete your personal data at any time by contacting us.

6. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page

TERMS & CONDITIONS

By using our website or services, you agree to the following terms:

1. Services

POSSIBILITY AGENCY provides digital services including ebook writing, ghostwriting, editing, formatting, cover design, publishing assistance, website design, and marketing.


2. Client Responsibilities

You agree to:

  • Provide accurate project details

  • Respond promptly to communication

  • Review and approve deliverables on time

Delays in response may affect delivery timelines.


3. Payments

  • All projects require upfront or milestone-based payment

  • Work begins only after payment confirmation

  • Pricing varies based on project scope


4. Revisions

We offer revisions based on the agreed scope. Excessive or additional changes outside the original request may incur extra charges.


5. Intellectual Property

  • Final deliverables become the client’s property upon full payment

  • POSSIBILITY AGENCY reserves the right to showcase completed work in its portfolio unless otherwise agreed


6. Project Timelines

Delivery timelines depend on project complexity and client responsiveness. We are not responsible for delays caused by lack of communication or incomplete information.


7. Limitation of Liability

We are not liable for:

  • Business outcomes (sales, rankings, etc.)

  • Platform-related issues (e.g., Amazon KDP policies)

  • Indirect or consequential losses


8. Termination

We reserve the right to terminate a project if:

  • There is abusive communication

  • Terms are violated

  • Required cooperation is not provided

REFUND POLICY

At POSSIBILITY AGENCY, we are committed to delivering high-quality services. Due to the nature of digital and creative work, our refund policy is as follows:

1. No Full Refund After Work Begins

Once a project has started, refunds are not guaranteed due to time, effort, and resources already invested.

2. Partial Refunds (If Applicable)

Partial refunds may be considered if:

  • The project is canceled early

  • Work completed is minimal

Refund decisions are made fairly based on progress.

3. No Refund for Completed Work

Once a project is completed and delivered, no refunds will be issued.

4. Revisions Instead of Refunds

If you are not satisfied, we will work with you through revisions to meet the agreed requirements.

5. Client Responsibility

Refunds will not be issued due to:

  • Change of mind

  • Lack of understanding of the service

  • Failure to provide required materials

6. Chargebacks

Initiating a chargeback without contacting us first will be considered a violation of this agreement and may result in service termination.

Contact Information:
Email: possibilityagencyteam@gmail.com
WhatsApp: +2348162297812